Terms of Service

Last updated: 25 September 2026

1. Agreement

These Terms govern your use of SamurAI (getsamurai.ai), operated by Murad Logistics LLC (Общество с ограниченной ответственностью «Мурад Логистикс»), registration number 308582-3301-ООО, Tax ID (ИНН) 01909202410621, registered at 1 Kalyk Akiev Street, Sverdlovsky District, Bishkek, Kyrgyz Republic (ул. Калык Акиева 1, Свердловский район, г. Бишкек, Кыргызская Республика). By creating an account you accept them.

2. The service

SamurAI lets you configure AI agents and connect them to messaging channels including WhatsApp and Telegram, so they can hold conversations with your customers.

3. Your account

You must be 18 or older and authorised to act for the business you register. You are responsible for your credentials and for everything done under your account. Tell us immediately at support@getsamurai.ai if you suspect unauthorised access.

4. Connected channels, your obligations

When you connect a WhatsApp, Instagram or Telegram channel, you confirm that:

• You own or are authorised to manage that account or phone number
• You will comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms and the Instagram Platform Policy
• You will only message people who have opted in or who have contacted you first
• You will honour opt-out requests immediately
• You will not send unsolicited or bulk unsolicited messages
• You will have a person available to take over conversations in which a customer asks for one: SamurAI stops the AI replying and notifies your team

Meta may charge for some WhatsApp messages. Those charges are billed by Meta to your own WhatsApp Business Account under your agreement with Meta. They are not part of your SamurAI plan, and we neither collect nor refund them.

Breaching Meta's policies can get your account restricted or banned by Meta. That decision is Meta's, not ours, and we cannot reverse it.

5. Acceptable use

You may not use SamurAI to send spam, scams, malware or phishing; to harass, threaten or defraud; to impersonate another person or business; to sell illegal goods; to breach anyone's intellectual property; or to break any applicable law. You may not resell, sublicense or white-label SamurAI without our written agreement.

6. AI-generated content

Replies are produced by AI and can be wrong. You are responsible for what your agent says to your customers, for the accuracy of the documents you upload as its knowledge, and for reviewing its behaviour. Do not configure SamurAI to give medical, legal or financial advice without human review. SamurAI is not a substitute for professional advice and must not be used for emergency communications.

SamurAI tells every customer who messages you that they are talking to an automated assistant. You may change the wording of that notice, but you must not remove it, replace it with wording that does not disclose automation, or configure your agent to claim to be a person.

7. Fees and billing

Plans and prices are shown in the pricing section of our website and in Billing inside SamurAI. The Free plan needs no card. Paid plans are billed monthly in US dollars. Prices exclude taxes, which are calculated and added at checkout.

Merchant of Record. Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders: it takes your payment, charges applicable taxes, issues your invoices and processes refunds. Your purchase is also subject to Dodo Payments' Buyer Terms. On your card statement the charge appears as DODOPAY_MURADLOGISTICS. We never see or store your card number.

Renewal. A subscription renews automatically every month from the date of your first payment, or of your last upgrade, until it is cancelled. Your renewal date is shown in Billing.

Changing plan. An upgrade takes effect immediately. You are charged a full month of the new plan, less a credit for the unused part of your current plan, and your renewal date moves to the day of the upgrade. The amount is shown before you confirm. A downgrade takes effect at your next renewal date and costs nothing now: you keep your current plan until then.

Promo codes. A promo code we issue is entered on the payment page when you first buy a plan. It applies only as stated when it was issued: to the plans, the number of monthly payments and the period it names. When it ends, the regular price applies from your next renewal. A code ends if you change plan, and it has no cash value.

Cancelling. The workspace owner can cancel at any time in Billing. You are not charged again, you keep your plan until the end of the period you have paid for, and your workspace then moves to the Free plan. Your data is not deleted by cancelling.

Failed payments. If a renewal payment fails, you keep your plan while you update your card. If the payment cannot be completed, your workspace moves to the Free plan until it is.

Refunds. Payments are not refundable, except as our Refund & Cancellation Policy sets out (a duplicate or unauthorised charge, or a charge after you cancelled) or where the law requires. We will give 30 days' notice before any price change.

7.1 What counts as an AI reply

Plan allowances are measured in AI replies. One AI reply is one message written and sent by an AI agent in answer to a customer. Nothing else is counted:

• Messages your customers send you are never counted.
• Messages you or your team write by hand from the inbox are never counted, including conversations you take over from the AI.
• A conversation the AI does not answer. Because it is paused, because a colleague owns it, or because no agent is connected to that channel, costs nothing.
• The notice the AI sends a customer when your allowance runs out is itself an AI reply, so it is counted.

Usage resets on the 1st of each calendar month, in UTC. Each plan includes a headroom buffer above its allowance, sized at roughly one week of that plan's normal use, and we email the workspace owner before it runs out.

7.2 What happens at the limit

There are no overage charges. When the allowance and its headroom are both used, AI replies pause until you move to a larger plan or the month resets. Nothing is deleted and nothing is billed: your inbox stays fully readable, your customers' messages keep arriving and being stored, and you and your team can keep replying by hand without limit.

8. Your data

You own your data. We process it under our Privacy Policy. You grant us the limited licence needed to operate the service for you. On termination we delete your data as described in that policy.

9. Availability

We aim for high availability but do not guarantee uninterrupted service on standard plans. Planned maintenance will be announced where practical. Enterprise SLAs are agreed separately in writing.

10. Suspension and termination

The workspace owner may cancel at any time in Billing, as section 7 describes. We may suspend or terminate an account that breaches these Terms, that puts our Meta standing at risk, or that has unpaid fees, with notice where circumstances allow.

11. Disclaimers and liability

The service is provided "as is" without warranties of any kind to the fullest extent the law allows. We are not liable for indirect, incidental or consequential loss, for lost profits or revenue, or for loss of data. Our total liability in any 12-month period is capped at the fees paid for SamurAI in that period. Nothing here limits liability that cannot lawfully be limited.

12. Third parties

SamurAI depends on WhatsApp, Instagram and Telegram, and on the providers named in our Privacy Policy. We are not responsible for their outages, policy changes, pricing changes or enforcement decisions.

13. Changes

We may amend these Terms and will post the new version here with an updated date. Material changes take effect 30 days after we email Business Customers.

14. Governing law

These Terms are governed by the law of the Kyrgyz Republic. Disputes go to the courts of Bishkek unless we agree otherwise in writing.

15. Contact