Data Deletion

Last updated: 25 September 2026

This page explains how to delete data held by SamurAI, a product of Murad Logistics LLC.

If you are a SamurAI customer

Disconnect one channel. Log in → Channels → select the channel → Disconnect. This stops SamurAI sending or receiving on that channel. It is deliberately not a deletion: your conversation history, contacts and configuration are kept so you can reconnect the same channel later without losing anything.

Erase a channel's data. If you want the messages and contacts gone as well, email support@getsamurai.ai from your registered address with the subject ERASE CHANNEL DATA and name the channel. We action it within 30 days. To delete one person's data, email us with the subject ERASE CONTACT and the contact's phone number or username: we delete their record, their messages, their media and their stored profile picture. Details already sent to tools you connected, such as HubSpot or Google Sheets, are held by those tools and must be deleted there.

Delete your whole account. Email support@getsamurai.ai from your registered address with the subject DELETE MY ACCOUNT. We confirm and action it within 30 days. Individual workspaces can be deleted immediately by their owner from Settings → Danger Zone. Deleting a workspace also stops its paid subscription renewing, so it is not charged again.

We delete your account data, agent configuration, uploaded documents, conversation history and contacts within 30 days. Payment and invoice records are kept by Dodo Payments, our Merchant of Record, for the periods tax and accounting law requires of it.

If you sent a message to a business using SamurAI

The business you messaged controls that conversation. Contact them first and ask them to delete it - they can do it from their SamurAI inbox.

If you cannot reach them, email support@getsamurai.ai with the phone number, Instagram username or Telegram username you used, and the name of the business. We will confirm within 5 business days and delete or forward the request within 30 days.

Deleting data we received from Meta

Disconnecting a channel stops us calling Meta for it, and we stop using the access token. Data already received through the WhatsApp Business Platform and Instagram API is retained under the standard retention period below, or erased sooner on request - see "Erase a channel's data" above.

You can also revoke our access from Meta's side at any time:

• Facebook / Instagram: Facebook Settings → Settings & Privacy → Settings → Apps and Websites → find SamurAI → Remove
• WhatsApp: Meta Business Suite → Business Settings → WhatsApp Accounts → remove SamurAI's access

When you revoke access from Meta's side, the channel stops working in SamurAI. Revoking does not by itself delete the data already received: it stays under the standard retention period below until you ask us to erase it, as described above.

Standard retention

Without any request from you, End User message content and media are automatically and permanently deleted 120 days after the message was sent. Deleting a message inside WhatsApp, Instagram or Telegram removes it there; it does not by itself guarantee removal of the copy in your SamurAI inbox, which is covered by this retention period or by a deletion request.

Contact

Requests are acknowledged within 5 business days and completed within 30 days.